[mythtv-users] How to make a good bug report?
Joseph A. Caputo
jcaputo1 at comcast.net
Fri Jul 9 12:26:52 EDT 2004
On Friday 09 July 2004 09:55, John Goerzen wrote:
> On Thu, Jul 08, 2004 at 11:50:36PM -0400, Isaac Richards wrote:
> > No, you didn't describe the environment _at all_ the first time.
> Sure I did. I said it was MythTV 0.15.1. Your submission form and
> instructions asked for nothing else. You could have had a box for
> OS, X version, etc, etc. I had no idea what would help you out on
> this, especially since it occured on two different machines.
> As I write that, it occurs to me that both machines with the problem
> use AMD CPUs (one a AthlonXP 2800+, the other an Athlon64 running in
> 32-bit mode), and the one without the problem is a Pentium M.
...but you didn't provide that information the first time. In reporting
*any* bug for *any* software, you should at least include:
- specific hardware information
- specific OS version information
- specific software version information
In your initial report you provided only "Mythtv 0.15.1".
Then you updated it to include your capture cards & video card
information, and your kernel versions. Slightly better, but you really
need to include:
- motherboard, cpu & RAM
- specific OS version (not just the kernel for Linux, but the distro,
Additionally, for MythTV, you'd probably want:
- OS info:
- kernel version (yes, I realize you supplied this, but:)
- stock distro kernel? vanilla kernel? patched kernel? compile it
yourself or use packaged kernel?
- distro & version (i.e., FC2, Debian unstable, Gentoo...)
- Video output info:
- XFree86 or X.org? version?
- driver & version: (i.e., "nvidia" or "nv" for Nvidia? GATOS for
- not using X at all? then what about DirectFB & Qt/E info?
- using XvMC?
Sound card info:
- hardware info
- driver (OSS or ALSA? which driver module?)
- Tuner card & driver info:
- tuner card (& chip information, as some cards have multiple variants
with different chips)
- driver (bttv? ivtv?) and version info
- Qt version
- did you compile Myth yourself or used packaged binaries?
I realize this info is not on the "how to report a bug" page you linked
(http://www.mythtv.org/bugs/bugwritinghelp.html), but in all fairness,
Isaac *just* set up Bugzilla and it's not meant for the general
population just yet. That "how to report a bug" page looks like
generic boilerplate material from the Bugzilla distribution; it's not
written for Myth at all. Hopefully it will be replaced at some point.
Care to volunteer to write a good bug-reporting guide for Myth?
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