[mythtv-users] Time Warner & Firewire
Tom E. Craddock Jr.
sigtom at sigtom.com
Sun May 15 00:35:08 UTC 2005
Mario Limonciello wrote:
> Tom E. Craddock Jr. wrote:
>>Had similar problems as well with TimeWarner/Brighthouse in Tampa Bay
>>last year when I first wanted to get a 1394 box; only way I got it
>>was by going to the local office and waiting for about an hour in
>>their lobby till I got a manager who knew what I was talking about. I
>>wouldnt trust that the tech tommorrow will bring a 1394 tech (they
>>work on sundays up there?) I just recently started as a cable
>>installer for Brighthouse down here, and I can tell you at least from
>>my experience, none of the contractors are aware of the 1394 box
>>because TimeWarner/Brighthouse doesnt make us aware of it. Hecked, I
>>even asked the managers at 2 of the offices that all of the
>>contractors for the county I work in about the 1394 box, and they had
>>no idea about it; when I asked why they didnt being in such a
>>position, I was told (by thier manager) that since it was such a
>>specialty item TimeWarner/BH wont/doesnt go out of thier way to make
>>them available (ie make the customer come to the local office to pick
>>it up). Weve been instructed to tell any customer that wants one to
>>go to thier local office and speak to a customer service rep or office
>>manager to get one.
>>So best advice, go and camp out in thier office till you get the box
>>in hand that you want.
> Well I guess I have to figure out where that local office is now. The
> only places actually posted on the TW website seem to be the customer
> care centres.
> Further, looking the box they gave me is a Explorer 3250HD. It "does"
> come in a firewire variation, just I obviously didn't get it. Which box
> did you eventually end up getting from them? An 8000 or 8300 series DVR
> box? I'm planning on printing out some pics of these boxes with the
> firewire ports to show the tech tomorrow. I'm still pretty surprised
> myself they work sundays, but hell I won't argue. Not to intrude, but
> Tom - Being an installer for them, do you have any contacts up here you
> could help me pull strings with now? I'd really hate to have to go
> through too many hoops getting this going, I'm only living in the area
> for 3 months, but still want to beable to enjoy summertime HD from myth :)
I ended up with the 3250HD w/1394. Now, they dont make that exact model
available in all areas, but they will have SOME vs of a digital cable
box w/1394 avail (could very well be the 3250HD w/1394, just dont want
to say that it will be for sure, as I cant).
Unfortunately, no I dont have any contacts up there. I am just a
subcontractor for a ANOTHER company that subs the work from
When I say local office, I mean the office where you can pay your bill,
and they should also have hardware (cable boxes, DVRs, Cable Modems etc)
there as well. If no one at the counter can help you (which they wont),
tell them youll be sitting in thier lobby and they need to find someone
that knows what your talking about, as if they dont you will be filing a
complaint with the FCC for non-conformance; make sure you mention once
again theyve had almost a year since the regulation when into effect. If
the office youve been going to is no help, they SHOULD have another
office somewhere in your area. Either go to one of them, or call them up.
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