[mythtv-users] Getting a Motorola 6200 Box from Chicago Comcast

[Steven Adeff]

On 10/20/06, Matt Garman <matthew.garman at gmail.com> wrote:
> On 10/20/06, Steven Adeff <adeffs.mythtv at gmail.com> wrote:
> > I also find that if you just go to the local office to pick up the box
> > they are more likely to not care why you want the box. Just take your
> > old box back and tell them you'd like to upgrade to the Motorola HD
> > box they have. Since they're not being monitored or recorded they'll
> > just do it without changing your service level.
>
> For what it's worth, I made a second attempt at getting one... I
> called back, stated that I wanted the box without and upgrade service,
> and the next words out of the agent's mouth were, "Would you like to
> pick that up at our local office?"
>
> I couldn't believe it---I had prepared myself to be polite but
> persistent, etc etc.  The lady I spoke to was very nice and just did
> it for me!
>
> Thanks again guys.  I guess the lesson is that it pays to call
> multiple times until you get someone who will do what you want or
> doesn't know what they're doing :)

I find the truely helpful ones that don't push you also happen to be
the ones that *really* know whats going on. I've used the "call back
till you get someone with a brain" method a few times, and they
usually are able to offer me more information than they probably
should.

-- 
Steve
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