[mythtv-users] SA 3250 No Longer Recognized.

Robert McNamara robert.mcnamara at gmail.com
Mon Feb 9 19:52:02 UTC 2009


On Mon, Feb 9, 2009 at 11:47 AM, Brad DerManouelian
<myth at dermanouelian.com> wrote:
> On Feb 9, 2009, at 11:36 AM, Batshua bat Yehonatan wrote:
>
>> I had my PVR working PERFECTLY -- for about half an hour.  Then, my cable
>> company did some sort of system update and now Myth doesn't recognize my
>> cable box as a STB.  I have reason to believe the update may have crippled
>> my FireWire ports, but I am unsure since I don't know how to interpret the
>> plugreport results I got.
>>
>> Given this catastrophic turn of events, what would be the next logical
>> step?  Should I call my cable company, play dumb girl and tell them that
>> they broke my cable box and it doesn't work so I can get one with an
>> uncrippled port?  Should I call them up and tell them straight up that their
>> last system update broke my FireWire and I have a legal right to a working
>> port on my cable box?  Is it too premature to decide between these two
>> choices?  Should I be doing some other tests instead?
>>
>> Thank y'all so much for your time and patience.
>
> Personally, I would call and say, "I have been using my cable box hooked up
> to my TV's firewire port and it suddenly stopped working. This is the only
> free port I have on my TV. How can I get this to work again?"
>
> You will only confuse the person who answers with any more information than
> that - and may even confuse them with that. If they refuse to get you a STB
> with working Firewire, you can then ask to speak with a manager. If they
> refuse, you can quote the FCC ruling that says they are legally obligated to
> give you a box that has a working firewire connection. If that doesn't work,
> you can then threaten to call the FCC and file a report against them.
>
> -Brad
>
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If you do this, make sure to check out the 1394 trade association web
site and get the model number of the TV you "have" because they'll ask
:).

Robert


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