[mythtv-users] US Pay-TV loses subscribers for the first time ever

[Brian Wood]

On Tuesday, August 24, 2010 08:40:01 am Patrick Ouellette wrote:
> On Mon, Aug 23, 2010 at 09:47:10PM -0400, Charles Wright wrote:
> > If you call up Verizon to ask about FIOS, they won't tell you what the
> > taxes are.  The taxes and fees on a triple play from Verizon are
> > significantly higher than CableVision, but they claim they are "about
> > what you pay now."
> 
> I call BS on this one.  My local cable company (COX) tried to use this line
> on me when I asked about any specials for renewal of a contract.  The
> reality (at least for me) was the taxes are a wash between the companies
> for my services (tv, internet, phone).  Verizon had no problem telling me
> what my bill would be - and infact it worked out slightly less than their
> initial quotation.
> 
> The end result was I switched to Verizon FiOS because they did not BS me,
> or try to denigrate the competition.  Then again, I didn't talk to their
> sales droids until after I had all the info from their web site - and I
> ordered the service from the web site.

I'm sure it depends on the particular agent, supervisor(s), whatever training was received and a host of other factors.

I suspect in many cases the CSR simply doesn't know a particular answer, and implements the random number generator 
connected to their mouth, or pick from a list of random phrases on the script in front of them.

I know I tend to see every problem as some sort of corporate conspiracy, when often it's a local issue.

The number of people who live where they actually have a choice of providers is quite small. If I were lucky enough to 
have such a choice, I would probably not complain about how the options were presented.

Of course it never hurts to ask for anything told to you verbally to be put in writing, a refusal would make me 
suspicious.