[mythtv-users] Comcast CableCard Info

Phill Wiggin alamar at gmail.com
Fri Oct 14 15:55:58 UTC 2011


On Fri, Oct 14, 2011 at 11:19 AM, Robert McNamara <robert.mcnamara at gmail.com
> wrote:

> On Fri, Oct 14, 2011 at 8:11 AM, Phill Wiggin <alamar at gmail.com> wrote:
>
> >
> >  My channel lineup is littered with Copy-Once markings. It's completely
> > inconsistent (BIO SD is copy-once, BIO HD is copy-free).
> > Is there a list of channels that ought to be copy-free? There are obvious
> > ones (PPV, premium, etc) that won't be, but I'm not even sure which flags
> to
> > ask Comcast to clear.
> > Any help's appreciated.
> > --Phill W.
>
> Comcast policy is, in general, to mark all non-premium channels as
> copy-freely.  Comcast has acquired dozens, if not hundreds of local
> and regional cable companies over the years, each with their own
> legacy setups, and each behaves a little differently.  An e-mail to
> we_can_help at comcast.com is how most people are dealing with incorrect
> CCI protection.  My own communication with Comcast at this level is
> basically the same as Tom's-- I had a local engineer on the phone by
> the end of the afternoon, and we were doing real time
> troubleshooting/modification of CCI flagging.
>
> Many of us have had poor experiences with Comcast customer service in
> the past, but I think it's important to recognize when they do right--
> and a lot of people's experience with the copy protection stuff, and
> getting it set right with immediate and definitive action, is
> definitely a big "plus" for them for me.
>
> Robert
>
>
Thanks for the quick response. Hopefully my problem is a legacy issue from
the Adelphia days.

I'm actually at home today, so I can try to get this resolved.

--Phill W.
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