[mythtv-users] HDHR Prime / Comcast Activation / access = not-subscribed

[Richard Shaw]

On Fri, Apr 18, 2014 at 9:05 AM, Philip Isaacs <showcasefloyd at gmail.com>wrote:

> So i'm running Mythbuntu .25 and I finally decided to dive in an get an
> HDHR Prime CC. Also I upgraded the HDHR CC with the latest firmware
> (20140121).
>
> It arrived yesterday and I got it up and running on the mythbox no problem
> (Mythbuntu already has all the libraries and the HD Homerun Gui installed).
>
> Okay, I called up Comcast and it was activated in a couple of minutes.
> Great! Here's where the trouble starts.
>
> I can scan for channels (although I only seem to find HD channels -weird).
> But when I try to view any channel (using VLC) but I get nothing but a
> blank/black screen, but both VLC and the Homerun Gui report that packets of
> data are being sent but not audio or video.
>
> Okay, so here is what I think is the problem. The HDHR log tells me that
> each channel I subscribe to is "access = not-subscribed". Even if it is a
> channel I am paying for (ie should be authorized). So is this on my end or
> is it on the Comcast side? Below is most of the data reported to me by the
> HDHR CC.
>
> I did call Comcast (3 times last night) and was able to get someone in
> Tier 2 support, but I could tell the person I was speaking with had no idea
> what was wrong.
>

The stuff below looked OK, but I hope you called the special CableCard
number and not the main support number. One of those dummies changed  my
account from CableCard to STB and even though I called the CC number to
 get it fixes they said they were locked out of that setting. I finally had
to get a tech out who gave up and put in a new CC and finally got me going
again.

Richard
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