<br><br><div class="gmail_quote">On Fri, Oct 14, 2011 at 11:19 AM, Robert McNamara <span dir="ltr"><<a href="mailto:robert.mcnamara@gmail.com">robert.mcnamara@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div class="im">On Fri, Oct 14, 2011 at 8:11 AM, Phill Wiggin <<a href="mailto:alamar@gmail.com">alamar@gmail.com</a>> wrote:<br>
<br>
><br>
> My channel lineup is littered with Copy-Once markings. It's completely<br>
> inconsistent (BIO SD is copy-once, BIO HD is copy-free).<br>
> Is there a list of channels that ought to be copy-free? There are obvious<br>
> ones (PPV, premium, etc) that won't be, but I'm not even sure which flags to<br>
> ask Comcast to clear.<br>
> Any help's appreciated.<br>
> --Phill W.<br>
<br>
</div>Comcast policy is, in general, to mark all non-premium channels as<br>
copy-freely. Comcast has acquired dozens, if not hundreds of local<br>
and regional cable companies over the years, each with their own<br>
legacy setups, and each behaves a little differently. An e-mail to<br>
<a href="mailto:we_can_help@comcast.com">we_can_help@comcast.com</a> is how most people are dealing with incorrect<br>
CCI protection. My own communication with Comcast at this level is<br>
basically the same as Tom's-- I had a local engineer on the phone by<br>
the end of the afternoon, and we were doing real time<br>
troubleshooting/modification of CCI flagging.<br>
<br>
Many of us have had poor experiences with Comcast customer service in<br>
the past, but I think it's important to recognize when they do right--<br>
and a lot of people's experience with the copy protection stuff, and<br>
getting it set right with immediate and definitive action, is<br>
definitely a big "plus" for them for me.<br>
<font color="#888888"><br>
Robert<br>
</font><div><div></div><div class="h5"><br></div></div></blockquote><div><br></div><div>Thanks for the quick response. Hopefully my problem is a legacy issue from the Adelphia days. </div><div><br></div><div>I'm actually at home today, so I can try to get this resolved.</div>
<div><br></div><div>--Phill W.</div></div>