<div class="gmail_quote">On Fri, Dec 9, 2011 at 10:15 AM, David Engel <span dir="ltr"><<a href="mailto:david@istwok.net">david@istwok.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="im">On Fri, Dec 09, 2011 at 12:03:37AM -0500, Jerry Rubinow wrote:<br>
> On Thu, Dec 8, 2011 at 2:11 PM, David Engel <<a href="mailto:david@istwok.net">david@istwok.net</a>> wrote:<br>
</div><div class="im">> > FYI, when I first tried the 888-553-1555 number reported by my FIOS<br>
> > cable card, I spent 30-40 minutes on hold before I got to a human only<br>
> > to find out that was the billing department.<br>
><br>
> Turned out my card had the same phone number, and I called it up after the<br>
> wife and kids went to sleep. I called around 10:45pm, and a tech picked up<br>
> around 11:10pm. After he verified that the selfinstall page gave him the<br>
> same error it was giving me, he worked in silence for a while, then took my<br>
> host id and data numbers. He put me on hold a few times, finally verified<br>
> my phone number and told me he'd call me back in 20 minutes. About 15<br>
> minutes later he called back, I refreshed the Prime status page, and it was<br>
> activated. I tried to ask him what the problem was, but he didn't go into<br>
> detail except to say it was an "epic quest" involved re-inputting a bunch<br>
> of data into their system. A little over an hour from start to finish, but<br>
> it's working, yay.<br>
><br>
> He also told me he had no idea why they sent me the digital adapters and<br>
> that I could just send them back or take them into a Verizon store.<br>
<br>
</div>Glad you got it working. FYI, if you ever need to reauthorize your<br>
card, you can sometimes do it without the need of a tech as long as<br>
your numbers haven't changed. When you get to the television section<br>
of the automated phone support, say "cable card". It will then give<br>
you an option to send the appropriate reset message to your card.</blockquote><div><br></div><div>Thanks David. I hope I'll never need to use that information. :)</div><div><br></div><div>As a followup, once I got the card activated/authorized, actually integrating it into my Myth setup was trivial. 15 minutes and I was up and running. Thanks to all the devs for making it so easy, and to the contributors to the Myth wiki page on setting up the Prime.</div>
<div><br></div><div>-Jerry</div></div>