<div class="gmail_quote">On Thu, Sep 13, 2012 at 4:00 PM, Ben Kamen <span dir="ltr"><<a href="mailto:bkamen@benjammin.net" target="_blank">bkamen@benjammin.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="im">On 2012-09-13 2:56 PM, Gary Buhrmaster wrote:<br>
</div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="im">
On Thu, Sep 13, 2012 at 6:40 PM, Wes Hardaker <<a href="mailto:wjhns176@hardakers.net" target="_blank">wjhns176@hardakers.net</a>> wrote:<br>
......<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
So, I turned on both TVs with the same result: one could,<br>
one couldn't.<br>
<br>
"Ok sir, please unplug the cable from your box".<br>
<br>
To which I replied:<br>
<br>
"I don't have a box. There are only basic local channels, so the<br>
cable goes directly into the TVs"<br>
<br>
Pause...<br>
<br>
"Oh, that has been banned and you are no longer authorized to do that.<br>
You need converters or set-top boxes. We can send you D2A converters<br>
if you like, or you can rent set-top boxes".<br>
</blockquote>
<br></div><div class="im">
I suspect this lack of CSR training has lost Comcast a customer<br>
which they did not have to loose. Some re-training may be in order.<br>
On the other hand, not being tied to the cable can have advantages.<br>
</div></blockquote>
<br>
<br>
Absolutely. You should be contacting the office manager and informing them of this horridly combative and offensive language.<br>
<br>
It was an example of CSR at its worst.<span class="HOEnZb"><font color="#888888"><br>
<br>
-Ben</font></span><div class="HOEnZb"><div class="h5"><br>
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</div></div></blockquote></div><br><div>I agree that the CSR was both wrong and confused. The amount of misinformation given by a Comcast CSR is astounding.</div><div><br></div><div>That said, this part of your story confuses me:</div>
<div><br></div><div>"<span style="background-color:rgb(255,255,255);color:rgb(34,34,34);font-family:arial,sans-serif;font-size:13px">Then, about 2 weeks ago all my records of local channels 3 and 10 </span><span style="background-color:rgb(255,255,255);color:rgb(34,34,34);font-family:arial,sans-serif;font-size:13px">stopped recording. And the main TV also couldn't show them, but a</span></div>
<span style="color:rgb(34,34,34);font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">secondary (older but still digital) could."</span><div><font color="#222222" face="arial, sans-serif"><br>
</font></div><div><font color="#222222" face="arial, sans-serif">Did you rescan for channels?</font></div><div><font color="#222222" face="arial, sans-serif"><br></font></div><div><font color="#222222" face="arial, sans-serif">What is the difference in the type and connection of the main and secondary TV?</font></div>
<div><font color="#222222" face="arial, sans-serif"><br></font></div><div><font color="#222222" face="arial, sans-serif">If one digital tuner can get it, then they all can get it. I apologize if I missed something.<br></font><div>
<br></div><div>-Tom</div></div>