Difference between revisions of "Posting Logs"
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=== What if <code>pastebinit</code> isn't on a system? === | === What if <code>pastebinit</code> isn't on a system? === | ||
If the program doesn't exist, it will be necessary to | If the program doesn't exist, it will be necessary to | ||
− | use the | + | use the distribution's package manager to get a copy. |
Readers are encouraged to update this Wiki with their | Readers are encouraged to update this Wiki with their | ||
distribution's method. | distribution's method. |
Revision as of 17:03, 5 November 2013
Frequently, when attempting to resolve a problem, users will be asked for logfiles. Following are several tips to ensure you provide useful logfiles.
Contents
General Information
Getting Useful Logs
To get useful logfiles, ensure that only relevant information is shown in the file, but without trimming any information from the logfile. The easiest way to do this is to shut down your MythTV system (or at minimum, the application for which you are attempting to create a logfile). At this point, you may decide to delete all existing logfiles, so that you can easily find which one(s) to post. Then, restart mythbackend, then mythfrontend, and perform those actions required to cause the failure you're investigating. At this point, exit mythbackend and mythfrontend, then post the logs.
Note, also, that generally when diagnosing issues, you should start at default verbosity, and only add additional -v
options when requested (or, if diagnosing the issue yourself, after determining that the default verbosity logs do not show any information helpful in diagnosing the issue). If you instead start with a too-verbose log setting (such as -v all
), important messages will get buried in the noise.
Where are the logfiles stored?
This depends on the distribution and or personal configurations.
First, some distributions have commands to help find files. For example, type either of these:
locate --regex 'mythbackend.*log' find / -type f -name 'mythbackend*log'
Typical locations are /var/log/syslog
and files under
/var/log/mythtv
. If necessary, typing ps ax | grep mythProgramName | grep -v grep
will display the options used by a running MythTV program. Most likely
that will be mythbackend
. See Logging for more command line detail.
Or, just type any command followed by --help
.
If running a command manually, the logfile can be placed (for example)
in /tmp
. For example:
mythshutdown --lock -v general --loglevel info --logpath /tmp
.
Posting Logs to the Mailing List or IRC
Using a pastebin and supplying the returned URL is a good way to provide that data when using a mailing list or on IRC.
Note: This method is not to be used when posting logfiles
for trouble tickets in Trac. Use its Attach file button for logs
and --version
output.
Quick start
pastebinit <logfileName>
The above puts the logfile in a pastebin and returns its URL, such as:
http://paste.ubuntu.com/1405788/
which can be cut and pasted to the #mythtv-users IRC channel or to a response on the mythtv-users mailing list.
It would be wise to check the size of a logfile before doing this. If the file has days/months of data in it, edit the file. Go to the end and search backwards for a string that looks similar to this.
mythbackend version: master [v0.27-pre2-278-g3eef99e]
and chop off everything above it.
Note: Be sure that lines with text similar to this are in the log: mythbackend version: master [v0.27-pre2-278-g3eef99e] www.mythtv.org
and Enabled verbose msgs:
Why bother?
Providing an entire logfile gives the person attempting to diagnose a problem the MythTV version information. It also provides events leading up to an error. Also, be it a terminal, email client or some pastebins, long lines from logfiles frequently get folded. Which is easier to read, this?:
2012-12-02 08:56:09.859586 C [3008/3008] thread_unknown mythcommandlineparser.cpp: 2545 (ConfigureLogging) - mythbackend version: master [v0.27-pre2-278-g3eef99e-dirty] www.mythtv.org 2012-12-02 08:56:09.859608 C [3008/3008] thread_unknown mythcommandlineparser.cpp:2547 (ConfigureLogging) - Qt version: compile: 4.8.1, runtime: 4.8.1 2012-12-02 08:56:09.859613 N [3008/3008] thread_unknown mythcommandlineparser.cpp:2549 (ConfigureLogging) - Enabled verbose msgs: general 2012-12-02 08:56:09.859699 N [3008/3008] thread_unknown logging.cpp:852 (logStart) - Setting Log Level to LOG_INFO 2012-12-02 08:56:09.860504 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Interrupt handler 2012-12-02 08:56:09.860514 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Terminated handler 2012-12-02 08:56:09.860522 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Segmentation fault handler 2012-12-02 08:56:09.860529 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Aborted handler 2012-12-02 08:56:09.860536 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Bus error handler 2012-12-02 08:56:09.860543 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Floating point exception handler ...
or this?:
2012-12-02 08:56:09.859586 C [3008/3008] thread_unknown mythcommandlineparser.cpp:2545 (ConfigureLogging) - mythbackend version: master [v0.27-pre2-278-g3eef99e-dirty] www.mythtv.org 2012-12-02 08:56:09.859608 C [3008/3008] thread_unknown mythcommandlineparser.cpp:2547 (ConfigureLogging) - Qt version: compile: 4.8.1, runtime: 4.8.1 2012-12-02 08:56:09.859613 N [3008/3008] thread_unknown mythcommandlineparser.cpp:2549 (ConfigureLogging) - Enabled verbose msgs: general 2012-12-02 08:56:09.859699 N [3008/3008] thread_unknown logging.cpp:852 (logStart) - Setting Log Level to LOG_INFO 2012-12-02 08:56:09.860504 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Interrupt handler 2012-12-02 08:56:09.860514 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Terminated handler 2012-12-02 08:56:09.860522 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Segmentation fault handler 2012-12-02 08:56:09.860529 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Aborted handler 2012-12-02 08:56:09.860536 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Bus error handler 2012-12-02 08:56:09.860543 I [3008/3008] thread_unknown signalhandling.cpp:194 (SetHandlerPrivate) - Setup Floating point exception handler ...
What if pastebinit
isn't on a system?
If the program doesn't exist, it will be necessary to use the distribution's package manager to get a copy. Readers are encouraged to update this Wiki with their distribution's method.
For *buntu:
sudo apt-get install pastebinit
A note on customization
By adding a file like this, users can save their
pastebinit
preferences: