Difference between revisions of "Getting Support"

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(IRC)
 
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= Getting Support =
 
  
This is a (preliminary, at best) page describing how to get support. (Fix Me: currently, I'm ripping this off (with some additions) from [[User Manual/Diagnosing Problems Section|another page]]. Hopefully I'll fix it soon.)
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== Forums ==
  
There are two main ways of getting support (not counting this site).
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There is a now a troubleshooting forum at the [[Forums|official forums]] (in addition to region and operating system specific forums).
  
== IRC ==
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== Mailing List ==
  
If you have an IRC client program, and know how to use it (that's beyond the scope of this document [I've *always* wanted to say that :-)]), you can visit the MythTV users IRC channel
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Another common way is to subscribe to the users [[Mailing List|mailing list]] and post your question there.
  
irc://irc.freenode.net/#mythtv-users
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== IRC ==
 
 
(Note that there's another channel for developers, which has a name that does not end in -users; it's topic typically reminds you that it is not a user support venue.)
 
 
 
irc://irc.freenode.net/#mythtv (this is the development-only channel...
 
 
 
=== Advantages ===
 
 
 
It's faster: if there's someone around who knows what is causing your problem, you might be able to get an answer instantly.
 
  
=== Disadvantages ===
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If you have an IRC client program, and know how to use it, you can visit the MythTV users IRC channel at ''irc://irc.freenode.net/#mythtv-users''
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You can also join with the [http://webchat.freenode.net/?channels=#mythtv-users Freenode's web chat client].
  
There may *not* be someone around who knows were your problem is coming from.  If you *do* get an answer, there's no record of it -- as there would be if you'd asked on a mailing list -- so others can't benefit from it.
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==== Advantages ====
  
=== Best For ===
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* It's faster: if there's someone around who knows what is causing your problem, you might be able to get an answer instantly.
  
Lightweight questions, especially those about installation and compiling.
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==== Disadvantages ====
  
=== Not So Much ===
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* There may not be someone around who knows where your problem is coming from.
  
Long involved questions that are dependent on your installation and it's parameters.
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{{Note box|There's another channel for developers at irc://irc.freenode.net/#mythtv please don't ask about how to use MythTV or ask for support there.}}
  
(mailing list description coming soon)
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[[Category:HOWTO]]

Latest revision as of 18:34, 14 April 2014

Forums

There is a now a troubleshooting forum at the official forums (in addition to region and operating system specific forums).

Mailing List

Another common way is to subscribe to the users mailing list and post your question there.

IRC

If you have an IRC client program, and know how to use it, you can visit the MythTV users IRC channel at irc://irc.freenode.net/#mythtv-users You can also join with the Freenode's web chat client.

Advantages

  • It's faster: if there's someone around who knows what is causing your problem, you might be able to get an answer instantly.

Disadvantages

  • There may not be someone around who knows where your problem is coming from.


Important.png Note: There's another channel for developers at irc://irc.freenode.net/#mythtv please don't ask about how to use MythTV or ask for support there.